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Ask Atomic

Beta feature

Ask Atomic is in beta and may be subject to change. Please contact us to provide feedback.

Ask Atomic is the AI assistant built into the Workbench. It answers questions about Atomic, points you to the right part of the documentation, and can navigate you to the right place in the Workbench so you can spend less time hunting through menus and more time building.

Example use-cases​

  • Learn how Atomic works. Ask conceptual questions like "What's the difference between a stream and a stream container?" or "How do I trigger an Action Flow from a webhook?" and get answers grounded in the Atomic documentation.
  • Find the right part of the Workbench. Ask "Take me to the analytics debugger" or "Where do I manage my API keys?" and Ask Atomic will offer to navigate you straight there.
  • Get oriented as a new team member. Use the starter prompts to walk through Atomic 101 topics like setting up the SDKs or how Action Flows work.
  • Look up answers without leaving the Workbench. Skip switching tabs to search the docs - ask in the sidebar and keep your place in the Workbench.

How to use Ask Atomic​

  1. Click the Ask Atomic button in the top-right corner of the Workbench. The chat sidebar opens on the right.
  2. Type your question into the Ask us something about Atomic... input at the bottom, or pick one of the starter prompts under categories like Get started or Action Flows & Cards.
  3. Press send. Ask Atomic streams its response in the chat, and may include results from a documentation search or other actions.
  4. If Ask Atomic offers to perform an action in the Workbench (for example, navigating you to a page), you'll see a confirmation prompt with Confirm and Cancel buttons. Nothing happens until you confirm.
  5. To start a fresh conversation, click the + button in the chat header. To revisit an earlier chat, click Ask Atomic in the chat header to see your recent conversations.
  6. Close the sidebar at any time by clicking the x in the chat header, or by clicking the Ask Atomic button again.
The Ask Atomic button in the top-right of the Workbench header, and the chat sidebar opened on the right showing the empty state with starter prompt categories

Open Ask Atomic from the top-right of the Workbench to start a chat.

Giving feedback on a response​

Each response from Ask Atomic has feedback controls in the bottom-right corner:

  • Thumbs up if the response was helpful.
  • Thumbs down if it wasn't.
  • Add feedback to leave a free-text comment with more detail.

Your feedback helps us improve the assistant - the more you share, the better Ask Atomic gets at answering your team's questions.

An assistant response in the Ask Atomic sidebar with the thumbs-up, thumbs-down, and feedback icons visible at the bottom-right

Use the feedback buttons to let us know how Ask Atomic is doing.

Privacy and data handling​

Ask Atomic is powered by foundation models hosted on Amazon Bedrock, invoked from Atomic's own AWS account. This means:

  • Your prompts and responses are not used to train models. Amazon Bedrock does not use inputs to or outputs from the service to train Amazon's base models or any third-party models, and does not share them with the model providers.
  • Bedrock does not retain your prompts or responses. AWS does not store user inputs or model outputs from Bedrock inference calls.
  • Your data stays in AWS. Content processed by Bedrock is encrypted in transit and is processed within the AWS Region where Atomic invokes the service - it is not sent to external AI providers' infrastructure.
  • No third-party AI vendor in the loop. Because Atomic calls Bedrock from its own AWS account, your conversations are not exposed to an external AI vendor outside AWS.
  • Chats are scoped to your account. Conversation history is saved per environment and is private to the team member who created it.

Security​

  • User-scoped permissions. Any action Ask Atomic takes, and any data it reads, runs with your Workbench user's permissions. Ask Atomic can never see or do anything outside the permissions you already have in the Workbench yourself.
  • Explicit approval for every action. When Ask Atomic offers to perform an action, it shows a Confirm/Cancel prompt and does nothing until you confirm. As the assistant gains the ability to take more impactful actions over time, this approval step will still apply to anything that modifies your environment.

FAQs​

What can Ask Atomic actually do?​

Today, Ask Atomic can answer questions about Atomic by searching the documentation and can navigate you around the Workbench. We're adding more capabilities over time as the beta progresses.

Does Ask Atomic ever change my configuration?​

Not without your explicit approval. The actions available in the beta are currently limited to navigating you around the Workbench - Ask Atomic doesn't edit Action Flows, change settings, or send cards on your behalf today. We do plan to expand what Ask Atomic can do over time, including modifying configuration.

Where does Ask Atomic get its answers?​

Ask Atomic is grounded in the Atomic documentation. If a question goes beyond what the documentation covers, it will tell you rather than guess.

Are my chats saved?​

Yes. Your recent conversations are saved per environment so you can return to them later. Open the chat history menu by clicking Ask Atomic in the chat header.

Can my whole team use it?​

Anyone with access to the Workbench can use Ask Atomic. Each team member's chat history is private to their own account.

Why didn't Ask Atomic do what I asked?​

Because the assistant is in beta, there are still gaps in what it understands and what actions it can take. If something doesn't work the way you expected, please use the Add feedback button on the response so we can investigate.

How do I report a problem or suggest an improvement?​

Use the feedback buttons on any response, or reach out to us directly.

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