Welcome to Atomic

If you want a high-level overview of Atomic's capabilities, check out the How the system works article. The Introduction to the Workbench tutorial is a great place to get a more in-depth understanding of the Atomic platform features. Other tutorials offer introductions to authoring and sending cards, how to work with the Theme editor and how to integrate the SDKs.

The Implementing Atomic in your organization guide describes the different phases of a typical implementation project.

We also keep an active changelog.

Atomic Support

The Atomic Support portal allows you to make requests to Atomic, including asking questions, making feature requests, and submitting new bugs. You can also see the status of bugs reported by you or someone else in your company.

Watch the video below to learn the basics about contacting Atomic support.

Register for Atomic support

Contact us at support@atomic.io requesting access for you as a Support Ticket Representative for your organization.

We'll then send you an invite to register. Look out for an email with the subject line: "You've been given access to Atomic Support".

Click the "Register" link in the email, and create a password.

Note: Atomic Support is a separate platform from the Atomic Workbench and Demo Apps, so you may like to use a unique password.

You'll now have access to Atomic Support at http://support.atomic.io/tickets-view.

Log in to Atomic support

Log in to the Customer Portal for viewing your tickets at https://support.atomic.io/tickets-view

Submit a question

Go to the Customer Portal and select “File a Support Ticket”.

Complete the form, and select ‘Submit’

Submit a bug

Go to the Customer Portal and select “File a Support Ticket”.

When submitting a bug, please include as much of the following detail as possible:

• The area of Atomic experiencing the issue: e.g. API, Workbench, Platform, SDK — Android, iOS, Reactive Native, or web.
• A concise description, including:
  • Any steps to reproduce, or a note saying you cannot.
  • Any link to the issue e.g. if relevant, the URL of the page on the Workbench.
  • Users affected: known and potential.
  • If relevant, the API endpoint and payload data being sent (be careful to remove personal identifiable information).
  • A screenshot, video or GIF demonstrating the issue, and if on desktop, the contents of the browser console.

Select ‘Submit’

Requesting a feature request / enhancement

Go to the Customer Portal and select “File a Support Ticket”.

Please include as much detail as possible, including:

• The area of Atomic: API, Workbench, Platform, SDK — Android, iOS, Reactive Native, or web.
• A description of the enhancement (as detailed as possible).
• Where appropriate, a screenshot or design demonstrating the enhancement.

Select ‘Submit’

Atomic will acknowledge, and provide a response, including whether Atomic is currently planning on building, or not. If on our roadmap, an estimation of when it will be built. Where possible, Atomic will collaborate with you on finding a solution.

Complete the form, and select ‘submit’.

Viewing your bugs, questions and feature requests

Log in to https://support.atomic.io/tickets-view.

Use the toggles provided to filter tickets:

• View: the requests you’ve made or those from you Organization.
• Status: all tickets, or just those tickets that are open, or closed

See the requests your company has made under Requests > Organization requests.

Determining Priority

Priority	Definition	Example
Urgent	Your company’s most urgent tickets, that you would like Atomic to manage with the highest urgency.	A bug that is blocking integration or important work right now. A feature request that is critical for your company.
High	Your company’s high priority tickets, that you would like Atomic to manage as soon as possible.	A bug that will block upcoming work. A feature request that is very important for your company.
Normal	Your company’s tickets that you would like Atomic to manage when possible.	A bug that will block work, but not in the near future. A feature request that is important for your company.
Low	The things your company has noticed, but are not something you’d like Atomic to manage with the lowest urgency.	A bug that is not blocking anything. A feature request that is a ‘nice to have’ for your company.

Accepting a feature or fix

When building custom features or fixes, Atomic will notify you on the ticket. To accept the feature or fix, select the ticket to open it, and reply ‘Solved’.