Cancelling Action Flows instances

When an Action Flow is triggered, instances of the current Action Flow version are created. Active Action Flow instances can be cancelled if they were triggered unintentionally or are no longer required.

There are two ways to cancel Action Flows, via the workbench or via the API.

All instances of an Action Flow config can be cancelled, or a limited subset matching the given criteria. Optionally, any active cards that were sent from the instances scheduled for cancellation, can also be cancelled at the same time.

Cancel via the Workbench

On Publish

When publishing a new version of an Action Flow you will be prompted to either cancel existing instances or leave them active.

On Demand

Navigate to the Action Flow in question. Click on the Overview tab. In the 'More options' overflow menu, click the 'Cancel active flows' option. This menu option is available on specific versions or the Overview for 'all versions'.

Cancel via the API

Refer to the API documentation for more information on using the API to cancel Action Flow instances.